An Attended Transfer is when a user transfers a call to another user with the intention of consulting with the recipient user prior to finalizing the transfer. Attended transfers are sometimes referred to as Warm Transfers and/or Consultative Transfers. In most office environments this is the most common type of transfer. The Polycom phones most often used by Ringfree customers use attended transfers as the default transfer method.
On Polycom phones:
On Yealink phones:
To perform an attended transfer:
- Press the Transfer key on your phone and enter the extension of the use you wish to transfer to.
- When the recipient user answers, consult with them to whatever degree you deem appropriate.
- Press the Transfer key on the phone a second time to complete the transfer.