Remote Call Pickup

Remote Call Pickup is when a user at one extension picks up a call intended for another extension. This feature is useful in situations where users are occupied or away from their workstations.


To perform a Remote Call Pickup, do the following:

  1. While the phone is ringing at the intended extension, pick up your phone.
  2. Dial ** and then the extension at which the phone is ringing.
  3. Optionally press the Send key.

One issue you should be aware of is Polycom phones require a brief delay between the first and second presses of the * key. Pressing the ** in rapid succession on Polycom phones is interpreted as a + sign. Waiting about a second after the first press of the * key is sufficient.

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