Archives

VmX Locator Settings

The VmX Locator is an optional feature that allows people who have reached your voicemail to have additional options. By pressing 01, or 1 you can optionally specify alternate extensions or external phone numbers where the call can be routed.

Effectively the VmX Locator works as a sort of miniature auto-attendant that each user can configure to his or her preferences. Again, the VmX Locator is an optional feature and may not be enabled on your extension or anywhere within your organization. If you would like it enabled, please contact your IT provider or Ringfree technical support.


 

Configuring the VmX Locator Settings

To configure the VmX Locator settings, begin by accessing the User Control Panel using the instructions here. Once in the UCP, click the link labeled VmX Locator in the menu on the left.

vmx01

Within the VmX Locator settings for your extension there are five options:

  • Use When – This allows you to specify the voicemail messages during which the VmX Locator will be active. Check both options to enable it always.
  • Voicemail Instructions – Check this to play the standard voicemail prompts after your message. Uncheck this to simply play a beep.
  • Press 0 – Here you may optionally specify an extension or external phone number for the caller to be redirected to when they press 0 on their phone. There is also a box that, when checked, will allow this option to redirect the caller to the operator (as specified in the phone system configuration).
  • Press 1 – Here you may optionally specify a second extension or external phone number for the caller to be redirected to when they press 1 on their phone. There is also a box that, when checked, will allow this option to redirect the caller to your Follow Me. To access/edit your Follow Me settings, please see here.
  • Press 2 – Here you may optionally specify a third extension or external phone number for the caller to be redirected to when they press 2 on their phone.

One you have completed editing the VmX Locator settings to your liking, click the button labeled Update toward the bottom of the screen to apply the settings.

Editing Follow Me Settings

Follow Me allows you to redirect a call that is placed to your extension to another location. You can redirect the call to one or multiple other extensions, one or multiple external phone numbers, or some combination of the two. You can even have the phone call route back to the original extension’s voicemail after ringing the other locations if nobody picks up.

To put it plainly, Follow Me lets the call ring your extension first, then ring other locations of your choice, then go back to your voicemail.

As you can see, Follow Me is quite powerful and can be immensely useful, however it’s necessary to understand the various options in order to take full advantage of the feature.


 

Begin by accessing the User Control Panel as described here. Note the option on the left side menu labeled Follow Me and click on it to display the Follow Me options.

followme01

There are a total of five configuration options for Follow Me:

  • Enable
  • Follow Me List
  • Ring Extension First For
  • Ring Followme List for
  • Use Confirmation

The Enable option simply defines whether or not Follow Me is enabled on your extension. Here at Ringfree, we normally have this enabled by default as there is no functional downside to having it enabled, even if you elect not to use it.

The Follow Me List is the list of extensions and/or external numbers where you’d like the call to be redirected after it rings your extension. It’s typical to include your extension number in this list so that it’ll ring alongside the additional destinations. Doing so is optional so don’t feel that you have to include your extension in the list. Add extensions or external phone numbers to the list one per line. If you use an external phone number, please use the complete eleven digit number followed by the pound sign. For example if I wanted to include (555) 555-5555, I would enter the following into the Follow Me List:

15555555555#

See below for an example of how this should look:

followme02

The Ring Extension First For option defines how many seconds the call should ring at your extension before being redirected to the destinations defined in the Follow Me List. One ring is approximately 4 seconds. You can select any number between 4 and 30 seconds for this option.

The Ring Followme List for option defines how many seconds the call should ring at the destinations specified in the Follow Me List after it rings at your extension. Again, one ring is approximately 4 seconds. You can select any number between 6 and 60 seconds for this option. It’s important to be aware that if you redirect a call to a mobile phone or other service with a voicemail feature, that voicemail feature may pick up the call and prevent it from going to your extension’s voicemail. That said, you may want to set this option for a fewer number of seconds than the voicemail feature on the destination numbers.

The Use Confirmation option lets you specify whether or not you’d like to have external phone numbers confirm whether or not they want to receive calls redirected via Follow Me. Checking this option will result in any external numbers being presented with a prompt allowing them to accept or decline calls redirected in this manner.

Once you’ve finished editing your Follow Me settings, be sure to click the Update button at the bottom of the screen in order to apply the changes.

Accessing the Control Panel

Your Ringfree telephone service includes access for each extension to a User Control Panel or UCP. The UCP allows each user to perform actions such as managing their voicemail, changing their password, and editing their Follow Me settings.

Accessing and using the UCP is easy. In your web browser, go to the following address:

https://<YourPBX>.ringfree.biz/pbxuser

Once you’ve done so, you will be presented with a login screen like the following:

pbxuser001

In order to log in, use your extension number in the Login field and your voicemail passcode in the Password field. You may optionally elect to have the browser remember your password and/or select a language other than English. Click on the Submit button to enter the UCP.

Once done you will be presented with several options to manage your voicemail. If you have messages in your mailbox, you’ll see them displayed along with options to perform actions such as listening to or deleting the message.

pbxuser003

Make a note of the various options on the left side of the screen. Here you can access the following options:

  • Call Monitor – provides you with a log of your extensions phone calls.
  • Voicemail – provides you with options to manage your voicemail.
  • Feature Codes – gives you a complete list of feature codes you can dial.
  • Follow Me – provides you with a means to manager your Follow Me settings.
  • Phone Features – gives access to various settings such as forwarding and call waiting.
  • VmX Locator – provides navigation options to people who have reached your voicemail (Note: not all extensions have this feature activated).
  • Settings – allows you to set things such as your password, email, and language.
  • Logout  – logs you out of the UCP and returns you to the login screen.
  • Folders – allows you to navigate to folders within your voicemail mailbox.