Support Desk Tags

Below are the tags approved for use in FreshDesk. All tickets should have tags on them. You can use more than one tag if the issue warrants it.

Approved Ticket Tags:

 

Training
Transfer
Call Recordings
System Recordings
Voicemail
Auto-Attendant
IVR
Holiday
Time-Specific
New Extension
Fax User
Fax Failure
V-Fax
BLF
Dropped Call
Call Quality
User Panel
Follow Me
FOP2
Blacklist
Conference
Caller ID
Speaker
Paging
Intercom
Incoming Calls
Outgoing Calls
Modem
Router
Switch
Cable
IT Vendor
ISP
MTR
Sansay
Voip Monitor
Edgewater
Asternic
Time Zone (phone)
Time Zone (pbx)
CDR
Queue